136Bet ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
Download App
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
What if the app download link is broken? Refresh the page or use VPN. or contact online service for a direct link—fixed in minutes.
How much data does app download use? About 15-30 MB. Use Wi-Fi to avoid charges—download now for instant bonuses!
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
How do I download the app on my phone? Guide users to the app download process for Android/iOS.
Why can’t I install the app after downloading? Address common installation issues (e.g., permissions, region).
How long are the bonuses valid after claiming? Provide expiration details to encourage timely use.
How do I claim the welcome bonus after downloading the app? Link app download to bonus activation steps.
Each Bonus
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
How do I check my bonus balance? Log in to "Account" > "Bonuses." Track progress in real-time.
Games
What is a scatter symbol? Triggers free spins regardless of position—land 3 for bonus rounds!
Login & Register
Why is password reset after registration? Security feature—change anytime in settings. Strong passwords keep you safe.
What if my mobile number is already linked? It's tied to another account—recover or use a new one. Support can unlink if verified.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
Is there a FAQ section for quick self-help? Yes, the website’s help center has detailed FAQs on accounts, payments, and betting, updated regularly.
Can I get assistance with setting betting limits? Support can guide you to set daily/weekly deposit or betting limits in the account settings for responsible gaming.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
How do I verify my phone number with customer support? If SMS verification fails, support can manually verify via call or alternate number provided by you.
Can I get help with account verification through customer support? Yes, support guides you through uploading PAN card, Aadhaar, or other ID documents. Verification takes 24-48 hours.
How long does it take to get a response from customer support? Live chat responds within 1-3 minutes, emails within 24 hours, and WhatsApp queries within 10-15 minutes.
Withdraw
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"—withdraw eligible amounts anytime.
Why was my withdrawal request rejected? Check for incomplete KYC, wagering requirements, or bonus restrictions. Contact support for help.
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